Returns & Exchanges

At EZVALO, we want you to be completely satisfied with your home lighting and smart living products. If you are not happy with your purchase, we offer a 30-day return window for a full refund or exchange.

Return Process

• 1.
  Initiate a Return

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, ensuring all accessories, manuals, and power adapters are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.